1. Where can I find information about your products?
You can find detailed information about all our products, including product specifications, prices and ordering options, on the product information page.
2. Do you offer a product guarantee or return policy?
Yes. All products on our website come with a 90-day, 100% customer satisfaction guarantee. If for any reason you are not completely satisfied, return your purchase within 90 days and a refund for the cost of the product will be issued within seven days.
3. How can I place an order: online or by phone?
Online: To place your order online, go to our products page, select an item and add it to your cart.
Phone: To place your order by phone in Australia, call 1800 616 521.
4. Is it safe to order on your website?
Yes, shopping on our site is safe. Our order-processing system uses PayPal, one of the world’s leading and trusted payment gateways. Our website is also SSL encrypted.
5. Where do you ship?
Everywhere. We ship worldwide.
6. How much do shipping and handling cost?
The purchase price of our product includes all postage and handling.
7. How quickly will I receive my order?
All orders are shipped within three business days and are usually delivered within 8 to 14 business days.
8. Do you offer a delivery guarantee?
You can rest easy. We have been online since 2005 and have shipped more than 3,000 packages to 10 countries around the world. Less than 1% of our packages go missing, and if one does, we will ship another one, no questions asked.
9. What payment options do you accept?
Payments can be made by credit card or PayPal. We accept MasterCard and Visa. We do not accept cash, cheque or money order.
10. What currency do you charge in?
Our shopping cart accepts UK pounds, US dollars and Australian dollars.
11. Do you sell products in bulk at wholesale prices?
Yes. Anyone can purchase our products at wholesale prices; however, we require a minimum order of 10 units at a time. Contact us by phone or email to discuss terms.